Refunds
Refund policy.
The short version: if Growthloud isn't right for you, contact us within 14 days of your first subscription payment and we'll issue a good-faith refund. Statutory consumer rights are unaffected.
Scope
This page applies to paid Growthloud subscriptions. Growthloud is operated by ARRWAY LTD, a company registered in England & Wales, which is the seller and merchant of record. Read together with the terms of service and privacy notice.
Our refund policy
If Growthloud does not work for you, contact us within 14 days of your first subscription payment and we will issue a good-faith refund of that payment. Renewal payments are generally non-refundable once the new period begins—cancel beforehand to prevent renewal. Nothing here limits non-waivable statutory refund or withdrawal rights in your country of residence.
How to request a refund
Email support@growthloud.com from the address you paid with, within the window above, and mention the purchase email so we can locate the transaction. We aim to respond within 3 business days.
Cancellation
You can cancel any time from your workspace billing settings (or by emailing support@growthloud.com). Your subscription stays active until the end of the paid period and does not renew after that. Audit history in your workspace remains accessible on the free tier.
Access after a refund
If we refund a subscription payment, access to paid features for the refunded period ends; your account and shareable reports remain.